Media

I Want I Need

I watched Part I of Adam Curtis' fascinating and prickly documentary series, The Century of the Self, last night -- a sort of sociopolitical whodunit, where the crime is neoliberal consumer capitalism, and the culprit is the government-industrial-psychoanalytic complex. Go watch it! Even if you don't agree with all its arguments (I certainly didn't), it has the real satisfaction of a good conspiracy yarn -- unmasking the secret coherence behind the structures of social life.

Also, it added another knot to my knotty pile of modern entanglements (e.g. Samuel Beckett chauffered Andre the Giant to grade school). Did you know Freud's nephew was the Great Caruso's press agent! (And also, apparently, the agent for the Ballet Russes on their North American tour -- can you imagine seeing Nijinsky in Wichita in 1915?). 

A young Edward Bernays with an admirably dapper mustache.

A young Edward Bernays with an admirably dapper mustache.

So, Part I of the documentary is about this nephew of Freud, Edward Bernays, a U.S. citizen who coined the term "public relations" and who, through his consulting work, revolutionized the tactics and techniques of public persuasion. Before Bernays, the documentary claims, products were promoted based on their functional virtues -- buy these durable pants! Buy this suitable cutlery! It's made to last!

After Bernays, advertisers (and politicians, and anyone who wants to sell a bill of goods to the mass public) made a play for the emotions -- and especially the unconscious libidinal drives that were presumed to motivate our actions. This car will make you feel like a real man. Smoking these cigarettes will make you a liberated woman (literally, because you now have your own torch-like phallus). (Or perhaps: This car will make others see you as a real man. Smoking will tell the world that you're liberated, lady!)

In other words, where marketers previously appealed to people's "reason," after Bernays, they tried to tap into their unconscious, and fundamentally "irrational," minds. In part aided by Bernays' flacking for his uncle "Siggy's" books, these ideas about the irrational unconscious permeated culture far beyond the world of advertising. This theory seemed to be less about individuals than about the mentality of crowds, and, to its adherents, it pointed to a fundamental flaw in democracy itself. If the mass public is basically irrational, how can a democratic form of government persist without collapsing and cancelling civilization? 

For business, however, it represented an opportunity. The documentary quotes the recommendations of an analyst (from Lehman Brothers!) in the 1920s: "We must move from a need-based culture to a desire-based culture."

The implication is that needs can be met, but desires are never satisfied -- and only desire can drive the constant consumption necessary to avoid crises of overproduction and keep a mass-market economy ceaselessly humming along.

So. Here's where I come in. A central part of my dissertation project is about desire -- how flavor chemists and others in the flavor industry create chemical compounds that tempt our appetites and gratify our palates. Flavor chemists and food technologists are manipulating molecules, not deploying psychoanalytic tropes. But, explicitly or not, just like marketers of cars and clothes and cigarettes, they are charged with making their products -- irresistible. In other words, my story is about how food fully becomes a part of consumer culture by becoming delicious.

But the statement about transforming a need-based culture to one distracted by desire -- one of the primary indictments made by the documentary against Bernays and his fellow propagandists, a category in which Curtis pointedly includes Goebbels and the Nazi party -- presumes that there is a clear, bright line between desire and need. And that in manipulating people's desires -- stimulating insatiable appetites, arousing powerful emotions -- you also divert them from recognizing and acting upon their real interests.

This is, I think, the argument that Michael Moss makes in Salt, Sugar, Fat (I haven't read it yet) -- that food companies have gotten so skillful at servicing our desires (for salt, sugar, and fat) that they no longer create products that fill our (nutritional) needs.

But I believe that the line between desire and need isn't as simple as that, nor is the distinction between "authentic" desires and those that are "artificially stimulated" an entirely coherent or useful one. (Of course, the idea of an "authentic self" that "expresses itself" through things like consumer choices is one of the notions that Bernays et al. promulgated.) What is good for us, what is not, and who decides? How do we come to want what we want? What is the relationship of pleasure, or even happiness, to the fulfillment of our needs, the gratification of our desires? Possibly, advertising works on us in ways even now not entirely understood. Certainly, malnutrition is real, obesity is real, and the baleful effects of vast areas of the globe turned over to corn and soy monoculture are real. But Curtis' documentary stumbles, I think, in drawing an intractable binary between "active citizen" and "passive consumer."  

Listen, for instance, to this fragment of an interview with Bernays himself -- about selling the virtues of a "hearty breakfast" to the American public on behalf of his client, the Beech-Nut Packing Company, a food processor that sold canned and vacuum-packed foods.

The problem for Beech-Nut is that most Americans ate a light breakfast, which was a shame because the company wanted to sell more of its prepared breakfast foods. So, in order to change American habits, Bernays solicits the authority of a medical expert:

"We went to our physician and found that a heavy breakfast was sounder from the standpoint of health than a light breakfast because the body loses energy during the night and needs it during the day."

They then asked the physician whether he would write to 5,000 physicians and ask whether they shared his opinion. "Obviously," Bernays intones, "all of them concurred that a heavy breakfast was better for the health of the American people than a light breakfast."

Crucially, Bernays and his firm didn't run paid advertisements, they publicized this "fact" in the media -- newspaper headlines across the country described the consensus of 4,500 physicians that heavy breakfasts -- including, crucially, bacon and eggs -- were better for people's health and strength. Bacon sales went up, Bernays said - he has the numbers to prove it.

Beech Nut Packing Company c. 1946 Courtesy  Penn State Special Collections

Beech Nut Packing Company c. 1946 Courtesy Penn State Special Collections

Which is this? Desire, or need? Or desire and need tangled up? Did Bernays believe this claim about bacon being good for you? Did the doctors who endorsed it believe it? Were Americans duped, or did they actively and conscientiously make a choice that they thought would improve their health and their childrens' health -- and fortify the nation's strength? In other words, was the choice to eat a heartier breakfast that of "passive consumers," duped by what we all agree (for the moment, at least, or some of us) is fallacious medical advice, or that of "active citizens," fulfilling a civic duty towards better health?

EDITED TO ADD: I've ruminated on this a bit more, and realized it's probably not the best example of what I'm trying to say. I'm not trying to say that consumer choice is a move commensurate with political action or real structural change, and this example shows how thoroughly immured the consumers are in the system Bernays is buttressing -- eating bacon and eggs not even for their own pleasure, but to fortify the state, egads. What I'm trying to say is that desire and need are not mutually exclusive, that consumers are not thoroughly passive, and that consumer culture produces not only new appetites, but new varieties of discernment, new sensibilities, maybe. And that desire and longing also have a place in a (more egalitarian) state.   

My other quibble with the documentary has to do with the historicization of the changes Curtis describes. I know that this kind of media makes its claims on viewers' attention by insisting that what it's showing us are the real turning points of history, man, but still. Perhaps the explicit invocation of the psychoanalytic/libidinal element is new to Bernays and his followers, but the evocation of consumer desire (in excess of mere need) predated him by at least a generation. The phantasmagoric allure of manufactured stuff begins in the nineteenth century -- the Crystal Palace exhibition, the Paris arcades, the department store -- if not before. Think of that unforgettable scene in Zola's Au Bonheur des Dames (1883) where the Countess de Boves, a respectable and somewhat austere member of the petty nobility, is found with yards and yards of the finest Alençon lace crammed up her sleeves:

"She would steal for the sake of stealing, as one loves for love's sake, driven by desire, in the neurotic sickness that her unsatisfied desire for luxury had earlier produced in her through the huge, crude temptation of the department stores."

Monsieur Mouret, who owns the department store Au Bonheur des Dames -- the Ladies' Paradise -- is, in Zola's novel, a visionary of spectacular displays, who arranges his store to showcase the inexhaustible plenitude of consumer goods. Fountains of shimmering silks in all colors, towers of different laces unspooling in puddles of white and cream, overcoats and china pots and umbrellas and children's hats. Everything is here, and so much of it, and constantly changing. A dynamic that highlights both abundance and evanescence. Zola describes the department store literally as a machine for selling, a machine whose product is desire.

How to become an expert: Cigarette edition

I listen to a lot of "old time" radio - especially mysteries and detective shows - in part to satisfy my insatiable appetite for narrative while up to my sudsy elbows in the dishwater of history.  The other day, I heard an episode of "Mysteries in the Air," starring Peter Lorre, with his quavering syllables and his lightning-speed mildness-to-mania transitions.

The show was sponsored by Camel cigarettes, and the version I listened to kept the sponsor's message intact in the broadcast. Smokers are notoriously brand-loyal. They're not like consumers of other stuff, switching from Charmin to Quilted Northern on a whim or a spree. They'll ask for their pack of Luckies or Reds or Virginia Slims every time, without fail, no hesitation. You smoke what you've always smoked. But how do you get people to switch? How do you get people to believe that their choice is their own to make, and not somehow compulsory? Here's a complete transcript:

[Cymbal-clash] "Voice of God"-type voice, distorted as though through a PA speaker, intones: Experience is the best teacher.

"Average Joe": Remember the wartime cigarette shortage? Who doesn't! One thing about it though - smokers who went through it really learned a lot about cigarettes. They had first-hand experience with many different brands.

Dame: [Giggles] How true! Goodness, we certainly smoked whatever brands we could get in those days. I smoked so many brands I'm practically a walking encyclopedia about cigarettes. Well, I'm a Camel smoker now, and believe me, I know Camel is the cigarette for me because I've compared so many brands.

Joe: Yes, smoking whatever brands they could get during the wartime cigarette shortage made people everywhere experts on judging the differences in cigarette quality. That experience convinced a host of smokers that they preferred the rich, full flavor and cool mildness of Camels. The result:

PA-speaker Voice of God: More people are smoking Camels than ever before.

Joe: Experience really is the best teacher. Try a Camel yourself.

The ad is interesting to me because it tries to make a conditioned, manipulated, somewhat arbitrary choice -- the choice of what brand of cigarette to smoke -- seem like a reasonable one, made with deliberation and informed judgment. These people, we are told, are experts about smoking, walking encyclopedias. Hey, thanks to the war, you're an expert! The wartime cigarette shortage created a circumstance that never exists in civilian life - you had to smoke what you could get. This wasn't privation; it was a de facto tasting panel. You developed the capacity to judge the differences in cigarette quality. Informed consumer, you can now choose your brand based on the exercise of your newly cultivated expertise. You base your choice on taste, not habit or nostalgia, nor are you a puppet of advertisers. But it's not just individual judgment that's definitive here - there's a consensus. After all, "More people are smoking Camels than ever before." Does your judgment concur with the multitude, or is there something different or perhaps defective about your powers of discernment? 

In my own research into flavor and taste, I've become increasingly skeptical about the claims of sensory expertise even as I recognize the capacity to refine sensory discernment. Objective Methods in Food Quality Assessment, a textbook published in 1987, describes the lengths that sensory scientists go to create "objective" data about food preferences and sensibilities. The first chapter, with the perhaps over-insistent title, "Sensory Evaluation Can Be Objective," advises: "since humans are being used as measuring instruments, every effort must be made to control the effect of the environment on judgment." The testing room should be slightly higher pressure than the exterior, in order to eliminate the introduction of non-relevant odors. The temperature and humidity should be rigidly controlled. Colored lights might be useful, to make color differences in foods invisible. In the author's laboratory, they place tasters in an individual "domed hatch," where they can press a button to indicate when they are ready for a new sample. This way, they eliminate any possible influence introduced by the technician who delivers the sample. The taster is in a pod, isolated from all direct human contact, with a color-indeterminate cube of stuff to decide about.  

Sensory science tries gamely to create "objective" data, staging tasting tests where all potentially corrupting stimuli are stripped away, and the individual is "independent" of outside influence and exercises only her or his own sensory judgment. That is, a situation that is never like actual consumption, where we look everywhere for cues about whether something is delicious, disgusting, valuable, cheap, good to like, bad to like. It's an impossible task - a dream of a science that believes it can exist outside of the social, with laboratory as a space that maintains a cultural cordon sanitaire, sanitized from social factors. 

Which is not to say that one cannot prefer a brand of cigarettes or whiskey, or be a walking encyclopedia about tobaccos or wines or ice cream. Just that in a certain way, perhaps, our choices about taste are not only our own.